Job Details

Network Engineer II- NOC

Department: Broadband - NOC+

Employment Type: Full Time

Location: Lubbock, TX

Reporting To: Tom Lewis

Description

We are now seeking an experienced and qualified individual to join our team as a Network Engineer II in our Lubbock, TX office. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth and advancement opportunities.

Location: Lubbock, TX

Job Type: Full-time, non-supervisory

On-call: Required

Travel: Occasional

Responsibilities

• Proactively monitor and maintain customer network infrastructure.
• Troubleshoot network and server problems.
• Document network configurations, processes, and troubleshooting steps.
• Perform routine maintenance and software upgrades on customer equipment.
• Serve as an escalation point for Network Specialist/Engineer I.
• Communicate technical concepts clearly and concisely.
• Lead meetings with NOC customers.
• Ensure quality standards are maintained on tickets.
• Ensure timely updates and responses to tickets.
• Assist in developing and training on NOC processes and procedures.
• Mentor less experienced team members.
• Work flexible shifts and participate in on-call rotation.

Qualifications

• In depth knowledge of Ethernet switching, IP routing, VoIP, and networking principles.
• Minimum of 3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks.
• Bachelor's degree in Computer/Management Information systems, Engineering, Computer Science or equivalent required. Experience may be considered in lieu of a degree.
• Industry relevant certifications (Cisco, Juniper, Adtran, Calix, MEF, etc).
• Strong understanding of multiple ISP broadband and core technologies (Adtran, Calix, Cambium, Juniper, Cisco, Ciena, Arista, etc).
• Proven ability to lead meetings with customers.

Benefits

At JSI, you will have a rewarding and challenging career on every level of the organization. JSI is committed to providing our employees with the following:

• Professional growth and development opportunities.
• A diverse, dynamic, and stimulating work environment.
• Educational opportunities.
• Work-life balance.
• A competitive salary and benefits package.