Job Details

Help Desk Technician

Remote Opportunity

04+ Months Contract

Pay Range: $20-$21.50/hr on W2, 40 Hrs/Week

Job Description:

(UC CITIZENS ONLY)

Provide first-level troubleshooting and basic technical support to end-users of computers and related technologies. This role involves diagnosing and resolving hardware, software, and networking issues, as well as providing training and follow-up support.

Key Responsibilities

• Technical Troubleshooting: Diagnose and resolve computer errors, software, hardware, and networking issues for end-users.

• Technical Support: Provide timely and effective technical support to resolve user problems and inquiries.

• User Training: Train users on computer setup and new technologies as required.

• Installation & Configuration: Install, configure, and update software and operating systems.

• Hardware Maintenance: Clean and perform basic repairs on computer hardware.

• Follow-Up: Follow up with users to ensure issues are fully resolved and provide additional support as needed.

• Escalation: Refer more complex issues to higher-level IT staff.

Experience and Education

• Supervision: Performs work under direct supervision.

• Problem Complexity: Handles basic issues and problems; escalates advanced issues.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.