Job Details

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Overview

The Member Experience Coordinator will play an integral part on the Membership Team supporting project work and goals. Creating remarkable experiences for our Prospective Club Members and Club Members alike.

• Communications - Communicate ClubLife through all channels, and take care of Member and Prospect's needs as it relates to referrals and sales.
• Member Engagement - Relationship and report building with Members and guests.
• Responsible for key ClubLife project work

Reports Directly To: Director of Member Experience

This role pays an hourly rate of $15.00-$19.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until March 6, 2026.

Responsibilities

Day to Day:

• Coordinate and distribute emails to Members.
• Set up for Member check for Member Events.
• Event set up of décor or warm welcomes.
• Social Media Management.
• Update in Club marketing i.e., Posters, table tents, enplug etc.
• Support in completion of New Member data entry and follow-up.
• Define Magic Moments and execute within the Club.
• Write personalized postcards to invite members to events.
• Function as the Club representative on various Member committees.
• Assist Director with Social Media, Events and Follow Up.
• Assist in planning and facilitating events for Members of the Club

All the other stuff we do:

• Adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal.
• Conduct ourselves professionally and respectfully.
• Work safely.
• Attend daily line-up and participate as requested.
• Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards.
• We are open, flexible, and adaptable to take care of our Members and Guest changing needs.
• Understand service recovery procedures for Member/Guests.
• Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible.
• We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.

Qualifications

About you:

• Minimum of one-year experience in hospitality business or a similar role.
• Service oriented mindset making every guest feel valued.
• Strong communication skills verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Advanced working with Microsoft Office suite, including Word, Outlook, and Excel.
• Positive attitude and be willing to work as part of a team.

Physical Requirements:

Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs. on occasion, folding/unfolding, talking, hearing, and seeing.

Primary tools/equipment used in this position and approximate weight:

• Computer
• Telephone

Attendance Requirements for this position:

• Attendance Requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.