Job Details

Student Assistant - 2026-2027

A student employed to perform work as assigned by the supervisor.

Administration

• Provide customer service in person, via phone and online through the 24-hour service desk
• Distribute mail and packages in accordance with federal mail guidelines
• Read, gather, compile and prepare reports as assigned
• Issue keys and equipment during assigned shifts
• Communicate appropriately with complex professional staff and other key stakeholders
• Utilize departmental databases and online systems necessary for the operation of the residential complex, including but not limited to EZ track-it, when to work, and blackboard
• Support and implement the Disney Customer Service model (SERVE TECH & SERVE USH)
• Attend all required meetings including staff meetings and individual meetings with supervisor
• Participate in pre-service and on-going training throughout the duration of employment

Crisis Response

• Follow directions provided by University Student Housing professional staff in the event of an emergency that occurs during your assigned shift
• Work with University Student Housing professional staff and external stakeholders, including the Coordinator On-Call, Facility Coordinators, Texas Tech Police Department, and Crisis Hotline, to respond to student concerns or incidents within the residence halls

Departmental and Campus Support

• Support departmental initiatives within Residence Life including but not limited to Academic Initiatives, Social Justice Education, Student Intervention, Recruitment & Training, and Summer Conferences. This may include participation in training, staff recruitment, the Student Staff Leadership Council, Tunnel of Awareness, Carol of Lights, and the end of year Student Leadership Banquet
• Familiarize self with area and campus resources designed to promote student success and make necessary referrals

Required Qualifications

• A student enrolled in at least six hours.

Preferred Qualifications

• Experience in customer service setting
• Demonstrated leadership experience and academic achievement
• Demonstrate a mature and friendly attitude, present a well-groomed appearance, and possess sound decision-making skills
• Desire to assist students in personal growth and success is necessary
• At least 12 undergraduate credit hours or 9 graduate credit hours or have equivalent total credit hours between TTU & TTUHSC

This position pays $10.25/hour, with opportunities for promotion.